CRM Software Solutions
CRM (Customer Relationship Management) is a strategy designed to reduce costs, increase profitability and develop stronger relationships with customers by learning more about their needs and behaviours.
How can CRM software solutions help you?
A CRM solution will aid your business by combining technology and human resources to provide better customer service, discover new customers and increase customer revenues by building up a stronger, more personal, relationship with them. This can be achieved by the use of systems to offer customer service at each customer end, an example of this would be a database containing detailed customer information that management and salespeople can reference to in order to match customer needs with products, inform customers of service requirements and allow the customers to view specific information about there order.
Example uses of CRM software
- Improve communication channels and develop new ones.
- Centralize customer information such as contact details, client preferences, and order histories
- Provide company-wide access to customer histories
- Identify new selling opportunities
Latest news about CRM Software solutions...
Computerworld CRM News
Computerworld.com's award-winning Web site offers IT pros continually updated news stories, as well as features, analysis pieces, opinions and research/resource materials on important technology issues. With a heavy focus on technology users, the site serves as a resource for IT professionals looking to improve business operations -- and their own careers -- by successfully deploying and managing technology.
Computerworld.com's award-winning Web site offers IT pros continually updated news stories, as well as features, analysis pieces, opinions and research/resource materials on important technology issues. With a heavy focus on technology users, the site serves as a resource for IT professionals looking to improve business operations -- and their own careers -- by successfully deploying and managing technology.
Computerworld.com
As market demands push operations farther out globally, companies are being forced to tweak and stretch their multimillion-dollar supply chain management software investments.
As market demands push operations farther out globally, companies are being forced to tweak and stretch their multimillion-dollar supply chain management software investments.
Global Strain
Users continue to face the question of whether to rely on supply chain management suites or turn to tools designed to address specific needs.
Users continue to face the question of whether to rely on supply chain management suites or turn to tools designed to address specific needs.
Sidebar: Stand-alone or Suite?
As development of Oracle's Project Fusion effort to merge its various apps moves on, users wonder how the result will affect license and maintenance costs
As development of Oracle's Project Fusion effort to merge its various apps moves on, users wonder how the result will affect license and maintenance costs
Users Wary of Oracle's Pricing Plans
Microsoft said its financing program has been shifted to its sales organization and expanded to cover hardware and implementation costs. The program needs a boost: eight of 10 users contacted last week said they didn't even know Microsoft offers financing.
Microsoft said its financing program has been shifted to its sales organization and expanded to cover hardware and implementation costs. The program needs a boost: eight of 10 users contacted last week said they didn't even know Microsoft offers financing.
Sidebar: Little-known Financing Plan Gets Wider Reach
Simon Witts, corporate vice president of Microsoft's enterprise and partner group, said in an interview that the company's Tailwind sales force realignment initiative is designed to give its account teams a better focus on the business needs of enterprise customers.
Simon Witts, corporate vice president of Microsoft's enterprise and partner group, said in an interview that the company's Tailwind sales force realignment initiative is designed to give its account teams a better focus on the business needs of enterprise customers.
Sidebar: Microsoft Aims to Better Meet Corporate IT Needs, Exec Says
Former BEA channel head will be responsible for crafting Salesforce.com's channel strategy and recruiting new partners to the fold.
Former BEA channel head will be responsible for crafting Salesforce.com's channel strategy and recruiting new partners to the fold.
Salesforce.com recruits channel exec to woo partners
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Partner: Practical Guide to Customer Data Politics
View more CRM news and analysis from Computerworld.com.
View more CRM news and analysis from Computerworld.com.